Halifax Analysis Essay Example | Topics and Well Written Essays - 1500 words

Halifax Analysis - Essay Example The service delivery method deployed by Halifax is strongly related to the company's ability to promote and execute to customer needs through professional E-business at http://www.halifax.co.uk/home/index.shtml. This allows the bank to run literally twenty-four hours per day year round. The benefits of this service delivery are the continuity of service, however the detriment may be found in genuine customer service and person to person contact. The professional service deliver for online banking is in high demand. In the long run, there will always be demand for credit cards, mortgages business loans or insurance in one form or another. Financial services are the backbone of our economy and will continue to be for years to come (Davies 1992). Because diversified financials offer such a wide range of products, they are able position their companies to tap changing demand for different products (Davies 1992). World population is continuing to expand at an exponential rate. It is important for companies within the industry position themselves in developing countries to take advantage of exploding populations, especially in emerging countries (Davies 1992). The degree of customer interaction for online banking is low. ... Several online banks also offer 'click to chat' options which allow an online customer to 'chat' with a professional banker. This is not an option available with Halifax. ). Technological innovation has allowed financial companies to automate time and labour intensive processes and enhance their ability to match up borrowers and lenders, regardless of geographic location (Gardener 1988). While Halifax has reached several components of innovative technology by the development of 24-7 online banking, they are severely lacking in the degree of viable customer interactions. Degree of Service Customisation The degree of service customisation is relatively high. Halifax has developed specialised services through online banking for the purpose of gaining new customers and retaining current customers (McDonald 2002). In the degree of customised services, Halifax offers diverse and multiple professional banking services. Expectations are commonly defined as "beliefs about a product that serve as standards or reference points against which product [or service] performance is judged" (Zeithaml et al. 1993, p. 1). To this, Halifax responds by offering direct and easy to navigate professional services. There are icons for nearly all-banking needs that the customer can easily navigate based on their requirements. Halifax also boasts that it will assist the customer in 'switching' banks, which customises the professional service towards new customers. Nature of Service Act The nature of the professional service is strongly E-business The service side concentrates mainly on providing services to the customer. Halifax's customer care section plays an important role on deciding if the company and should be

Policy Essay Example | Topics and Well Written Essays - 2000 words

Policy - Essay Example Policies in academic institutions remain to be central in molding students through providing them with responsible conducts essential for life. However, formulating academic policies that foster pleasant interaction between policy makers and students, faculty, staff and administrators has continued to face challenges hence hindering the achievement of educators’ mission. This paper shall candidly and comprehensively review the library policies used by Arizona State University (ASU), to ascertain the practicability of such policies and recommend necessary policy-changes that can help transform the university. Arizona University formulated rule and regulation that are fundamental in guiding students toward accessing and utilizing the library resource. The library is known as a treasure-house of knowledge acquisition as it helps in stimulating the mind with its resourceful material. The library can be unpleasant to unlucky learners who cannot afford to buy the book or other reading material to enhance their learning (Doyle p. 148). Therefore, the school libraries should be easily accessible and do not exploit its users through heavy fines and inconvenient policies. ASU library is vital toward the student and the staff in general. Therefore, the policy guiding the library must be made in their interest. However, the university has continued to formulate exploitive policies towards this vital department that act like the source of knowledge. Arizona State University has made and implemented these policies: student must pay for the books they require for their studies; student, staff and facu lty also must be charges an overdue of $10.00 cost of learning and teaching material replacement after 90 day (Melnick p. 179). The university also implements other fines such as recall for the material at $10, reserves cost at $1.00 per hour to $20 per item, community card holder at $10.00 billing fees and should